Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. You’ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources.

As a team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload balance while considering development and diversity initiatives.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Develop new skills outside of comfort zone.

Act to resolve issues which prevent the team working effectively.

Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

Analyse complex ideas or proposals and build a range of meaningful recommendations.

Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

Address sub-standard work or work that does not meet firm's/client's expectations.

Use data and insights to inform conclusions and support decision-making.

Develop a point of view on key global trends, and how they impact clients.

Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

Simplify complex messages, highlighting and summarising key points.

Uphold the firm's code of ethics and business conduct.

Role Brief: 

The Workstream Manager role is focused on high quality service delivery of multiple processes under the workstream, evaluating the efficiency of established processes, developing improvement strategies, facilitating changes and supporting a structured expansion of service-line, through a team of process SMEs and Specialists. 

Education Background - Bachelor in any stream 

 

Relevant years of experience: 9-14 years 

 

Tool Knowledge: 

Preferred - Alteryx / Tableau / Power BI 

Required - Excel  

 

Responsibilities 

 

Process Management 

Responsible for highest quality and timely delivery of all services/process under the workstream from start to finish.  

Monitoring and Reporting QC for all processes.  

Analyzing efficiency, identifying areas of improvement and presenting process improvement plans.  

Implementing new services processes - research, design, development and testing. 

Create and maintain process documentation and conduct efficiency audits 

Oversee documentation, communications, as well as team training design and delivery for consistency.   

Establish service delivery adherence to agree upon Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) 

Manage direct reports to determine team workflow and job priorities as well as establish quality and timely completion of agreed upon items in scope (some cyclical, some ad hoc) 

Analyze current and future technology/process needs, to identify and recommend improvements to the technology and processes, scope requirements and impacts related to proposed changes 

Executing the Demand Management strategy as set by the Center of Excellence (COE). 

Demonstrating subject matter specialization in firm’s deployment technology. 

 

 

 

 

Team Management 

Managing a team of Process SMEs and specialists. 

Provide oversight of and coaching/development to a team who are providing tactical support performing the process deliverables, including but not limited to, schedule updates, utilization forecasting, sending staff confirmation communications, a variety of reporting and analysis related to load balancing of resources, among others.  

Serve as an escalation point for the team.  

Conduct team meetings to ensure effective communication and collaboration.  

Developed strategies to improve customer experience and retention.  

Mentor, coach and train team members to reach their full potential.  

Promoted positive and constructive working relationships among team members. 

 

 

Desired Skills and Experiences 

To ensure success as a Deployment Enablement Manager, you should possess extensive domain knowledge in data management, reporting and business analytics. Prior experience of working with large and complex data and designing Power BI dashboards will be preferred 

Deep understanding of business and deployment management, excellent communication and stakeholder management skills and the ability to coordinate multiple teams 

Demonstrates thorough knowledge and/or a proven record of success in the following areas in Deployment processes/operations  

Cross line-of-service deployment processes and related areas, including utilization, forecasting, etc.  

Demonstrates thorough abilities and/or a proven record of success in the following areas:  

Managing and developing a team.   

Understanding of Compliance / Audit and Deployment processes 

Responsible for Quality Checks of centralized compliance checks, maintain compliance trackers, populate process quality reports, perform transactional schedule management tasks. 

Release or escalate potential matches accordingly as stipulated in the working instruction to originating business unit and relevant compliance department.  

Maintenance of data integrity. 

Perform confirmation checks and follow-ups with Engagement Team with high drop / schedule changes. 

Respond to Audits from internal/external teams with regards to documents, trackers for sample checks. 

 

Preferred Skills and Experiences:  

Knowledge of using the workforce management systems will be preferred. 

Knowledge about working on SharePoint. 

Previous experience of working in a Consulting firm / Big 4 (Tax and Assurance) Deployment function with Compliance checking will be an added advantage. 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

September 27, 2024