White Plains Hospital Job Description

Title:

WPPA- Physician Office Assistant

Job Code:

 

 

Department/Location:

 

WPPA- Physician Practice

 

FLSA Status:

Non-Exempt

 

Reports to:

 

 

 

Practice

Administrator/Manager

 

 

 

 

 

 

Position Summary

 

 

A non-exempt position that performs diversified office-clerical duties as well as interacts and maintains efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals.

 

Essential Functions and Responsibilities Includes the Following:

Understands and adheres to the WPH Performance Standards, Policies and Behaviors. Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete. Answers telephone, relays messages, and provides information when necessary. Maintains files and assists in establishing office systems. Orders office supplies.  Operates related office equipment Attends meetings, takes and distributes minutes Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues. Collaborates and communicates with the health care team Completes annual mandatory requirements including Occupational Health Requirements Attends mandatory in-services Participates as a member of the patient care team and responsible for participating in daily huddles and regular schedule practice team meetings.  Utilizes cost containment practices Adheres to all WPH policies and procedures including dress code, behavioral standards/code of conduct, customer service and attendance.  May prepare and maintain various statistical data All other duties as assigned

 

 

Education & Experience Requirements High school diploma or general equivalency diploma (GED required).  Previous patient relations experience, required. Previous general office experience, required. Previous physician practice experience preferred. Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred. 

 

Core Competencies

 Ability to speak, write, understand and communicate in English language

 Perform multi duties in a high volume area

 Efficiently balance visitors, phone callers, and administrative/secretarial duties

 Ability to deal professionally and efficiently with all levels of management and external constituencies  Self-starter, self-motivated and ability to work without supervision

 Flexible, organized and able to set priorities

 Excellent telephone manners and communication skills

 Exhibit courteous, cooperative and professional attitude at all times  Retains composure under stress

 

Physical/Mental Demands/Requirements & Work Environment

May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard and Physician Practices saved on a disc. 

Ability to use computer for extensive periods of time

 Occasional lift and or move of 15 to 20 pounds

 Requires movement about the department frequently throughout the day

 Ability to sit for extended periods of time  Ability to respond to frequent calls

 

Primary Population Served

Check appropriate box(s) below:

☐Neonatal (birth – 28 days)

☐Patients with exceptional communication needs

☐Infant (29 days – less than 1 year)

☐Patients with developmental delays

☐Pediatric (1 – 12 years)

☐Patients at end of life

☐Adolescent (13 – 17 years)

☐Patients under isolation precautions

☐Adult (18 – 64 years)

☐Patients with cultural needs

☐Geriatric (> 65 years)

☒All populations

☐Bariatric Patients with weight related comorbidities

☐ Non-patient care population

 

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.

Salary Range: $45,222.75-$66,169.74