At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE
Based in Berlin, Audible GmbH is looking for a motivated Working Student (Werkstudent) in Knowledge Management for Customer Service. Put aside your experiences or perceptions of customer service! Audible takes Customer Care to a new level. We’re dedicated to creating unforgettable experiences with a focus on exceeding expectations with every contact and an aim in decreasing customer efforts.

In this role, you will support the Knowledge Management Team on creating multi-media support content and take responsibility for localization and translation tasks. You will partner with other teams to create engaging and meaningful help content for our Audible customers on our international Help Center platforms as well as for our Customer Care colleagues at the front line. The Knowledge Management team‘s main objective is to implement create and maintain knowledge in a way that makes knowledge easily accessible, entertaining, up to date, and efficient. We thereby enable our Customer Care colleagues, Support Groups, customers, and other designated audiences to make the most of all valuable knowledge resources gathered by us.

ABOUT YOU
- You are a confident multi-lingual communicator and creative mind, who pays attention to details
- You enjoy working in an international environment and you are curious by nature
- You have a strong willingness to learn and develop, and you are open to share your ideas

As a Working Student in Knowledge Management for Customer Service, you will...
- Create, update and localize multi-media support content material for existing and new knowledge bases, features, processes and products
- Maintain content knowledge e.g. standard texts, FAQs and articles, in order to support the high customer service quality results of our external partners
- Perform regular quality checks on our Help Center and internal documentation and bring your own ideas to constantly improve and innovate

ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.