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Business Area: Cebu Global Customer Services

Job Purpose/Mission/Summary

The WW Key User and Data Lead is a critical role within our organization, responsible for managing and optimizing our global data systems and processes. This role serves as the primary point of contact for all data-related issues and inquiries, ensuring the integrity, accuracy, and consistency of data across all platforms.

Key Roles and Responsibities: Project Management Plans, schedules, monitors, evaluates and directs projects to ensure solutions sold are implemented. Produces all phases, activities, and tasks necessary for executing the project. Ensures all time, cost, and technical objectives are met. Provides contingency and problem resolution plans as needed. Develops and manages project change control procedures. Uses all methodologies and tools to ensure success of project. Manages all team personnel. Conducts progress reviews with client and team personnel. Data Lead Provides thorough Data Analysis for Lexmark Teams and Stakeholders within Cebu and across Geographies to help shape sound business decisions that align with the company’s goals. Execute data-related activities. Manages Stakeholder expectations and requirements. Prepares and presents data analysis and recommendations to stakeholders. Reports out to stakeholders on Monthly Business Reviews. Introduces innovation and design new or improved data analysis methodology and processes. Executes tasks in a timely manner, manage scorecard results or adherence to targets. Governs data and reports that include quality, consistency, security, and usage adoption. Coordinates with offshore resources and deliver throughout. Collects and interprets data and turns it into useful information which can be used by stakeholders to improve business processes and influence their decision-making processes. Mines and analyzes data across databases to support process optimization and improvement. Provides timely, informative, repeatable and actionable reports that highlight opportunities for improvement, trends and patterns useful in making sound business decisions. Executes processes and desk procedures relating to Business Intelligence reporting. Supports daily, weekly, monthly and adhoc reviews on current processes using operational metrics and reports.  Identifies opportunities to transform and connect datasets and present innovative value-added solutions to business stakeholders. Works with Reporting Analyst and business owners to define new data collection strategies and analysis requirements. Maintains efficient desk procedures to carry out repeated tasks. Recommends controls by identifying problems and documenting improved procedures. Identifies incidents relating to data integrity, as well as business intelligence reports. Identifies and establishes safeguards on data to ensure that data quality is maintained and is available to meet the needs of the business. Collaborates with the business stakeholders to simplify data and break organizational silos, thereby finding opportunities and helping in resolving issues faced by relevant teams within scope. Collaborates with the IT teams to leverage solution that would enable the teams to provide decision makers an intuitive, interactive, self-service environment that enables them to monitor business results, predict outcomes and drive action plans for optimal business performance. Provide incident management activities for incidents relating to Business Intelligence reports and infrastructure. Research and evaluate new technologies and ideas, both internally and externally, to influence the strategies related to establishing our principles and policies. Education, Experience & Skills Requirement: Bachelor's degree in Computer Science, Information Systems, or any related field. At least 3 years' experience in an operations or service delivery role.

You may send your application to recruitment@lexmark.com.

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