XBS Salesforce CRM Business Administrator **General Information** Press space or enter keys to toggle section visibility Country United States Department SALES SUPPORT Date Tuesday, April 29, 2025 Working time Full-time Ref# 20035595 Job Level Individual Contributor Job Type Experienced Job Field SALES SUPPORT Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 49,740 Annual Base Salary Maximum 99,480 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) . **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** At Xerox, **we make work, work!** For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging. (https://www.xerox.com/en-us/jobs/diversity) **Purpose and Scope:** The XBS Salesforce CRM Business Administrator is responsible for managing and maintaining the Salesforce CRM system to ensure data integrity and provide comprehensive support to users. This role involves user account management, role and territory administration, data management, reporting, and troubleshooting. The XBS Salesforce CRM Business Administrator also supports sales training and development projects. **Main Responsibilities:** + User Management: + Initiate creation and freezing user accounts. + Modify user records, including roles and managers. + Manage user permissions. + Role and Territory Management: + Create, modify, and delete territories. + Assign users to territories and review territory rules. + Analyze territories and update them in collaboration with sales personnel. + Account Management: + Create account records from ERP data and external sources. + Review and process candidate accounts. + Update account data, merge duplicates and process merge requests. + Assign accounts to territories and update ETM rules. + Lead Management: + Convert leads and assign resulting contacts and accounts. + Correctly reassign leads as needed. + Lease Management: + Add, modify, and delete lease records. + Other Data Management: + Update contacts, contracts, assets, and service calls. + Reporting: + Create list views, reports, and dashboards. + Extract SFDC data for external tools. + Support users in creating their own reports and dashboards. + Troubleshoot access issues for reports and dashboards. + Support: + Provide primary support for all users. + Prepare user support documentation. + Perform or support sales training. + Open cases, incidents and service requests. + Support other CRM administrators within the team. + Development: + Participate in IT projects, UAT, and feature rollouts. + Provide ad hoc assistance to external and IT personnel. **Education Level:** + Bachelor's degree in business, Information Technology, or related field. **Skills, Knowledge, and Abilities:** + Proven experience as a CRM Administrator or similar role. + Strong understanding of CRM systems (Salesforce) and data management. + Familiar with the use of API tools. + Proficient in using SQL. + Excellent problem-solving and analytical skills. + Effective communication and interpersonal skills. + Ability to work independently and as part of a virtual team. **Location:** + Remote in the United States. This position is focused on supporting the XBS US West Region. \#LI-JC1 \#LI-Remote Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.