\nAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.\n \nWhen you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.\n\n \nXM Scientist - Global Customer Experience (CX) Center of Excellence\n \nWhy We Have This Role\n \nAs a CX XM Scientist in Qualtrics' internal Global Customer Experience Center of Excellence, you will play a pivotal role in driving our vision and strategy to enhance customer experiences. This role is crucial for ensuring we listen to, understand, and act upon the needs and expectations of our customers and partners. You will collaborate across teams to develop innovative, research-based programs that support our business goals and mature Qualtrics' own CX efforts, ultimately fostering loyalty and satisfaction.\n \nHow You’ll Find Success:\n\nStrategic Thinker: You turn customer insights into actionable business recommendations that influence decision-making and drive changes.\nRelationship Builder: You form collaborative relationships with key stakeholders, ensuring a mutual understanding of CX goals and initiatives.\nData-Driven Decision Maker: You leverage analytical skills to interpret and report insights in an engaging manner that drives objective-focused actions.\nChange Advocate: You help activate employees for change, emphasizing desired mindsets and behaviors to promote a positive CX culture.\nEffective Facilitator: You lead workshops and collaborative meetings that help stakeholders make informed key project decisions.\n\nHow You’ll Grow:\n\nExpand your knowledge of advanced CX methodologies and tools, enhancing your ability to teach non-experts and lead effective workshops.\nHone your executive presentation skills by preparing and presenting your work to key business leaders.\nBe a key leader of a team strategically positioned to drive systemic business change and growth.\nGain experience in using the Qualtrics XM platform.\nDevelop your leadership and consultative skills by working across various teams to embed CX practices deeply within our organization.\n\nThings You’ll Do:\n\nDrive Action on CX Data: Translate customer insights into business recommendations, and develop execution plans to enhance CX initiatives.\nEnhance Customer Listening Approaches: Identify opportunities to improve and mature our customer listening techniques through data collection and analysis.\nLead CX Projects: Define and manage cross-functional CX projects, applying best practices and providing timely communications to stakeholders.\nSupport Transformation Roadmap: Design and execute communications and education initiatives to facilitate CX transformation and enablement activities.\nOptimize CX Operations: Collaborate with technology consultants and other teams to maximize the Qualtrics platform's utility for CX efforts.\n\nWhat We’re Looking For On Your Resume:\n\nMinimum of 8 years of experience in CX program design and management, either as an in-house practitioner or consultant.\nProven expertise in experience management competencies, including data collection, prioritization, and driving improvements based on actionable insights.\nStrong analytical skills with experience in research methodologies, survey design, and impactful data presentation.\nExperience facilitating workshops with stakeholders and a consultative approach to building relationships with executive presence.\nTrack record of driving positive organizational change within complex environments.\n\nWhat You Should Know About This Team:\n\nOur team is dedicated to fostering a culture of continuous improvement and innovation in customer experience.\nWe value collaboration and inclusivity, ensuring that all voices are heard as we shape our CX strategy.\nAs part of this dynamic team, you will have the opportunity to make a significant impact on customer experiences and loyalty across the organization.\n\nOur Team’s Favorite Perks and Benefits:\n\nA competitive benefits package, including medical, dental, vision, and life insurance.\nOpportunities for professional growth through continuous learning and development programs.\nEngaging team-building events and a fun, collaborative office environment.\nFlexibility in the Qualtrics hybrid work model, allowing you to balance work and life effectively.\n\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer, meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \nApplicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics—upcoming events, behind-the-scenes stories from the team, interview tips, hot jobs, and more. No spam—we promise! You'll hear from us two times a month max with fresh, totally tailored info—so be sure to stay connected as you explore your best role and company fit.