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Position: Zuora Subscription Management Functional Consultant

Location: London | Cambridge  

Employment type: Full-time regular

Benefits: Competitive package with an attractive bonus plan, regionally specific benefits ranging from above the norm paid vacation, contributions to retirement investment plans or pensions, insurances and a many other memberships and perks designed to enhance the workplace experience, your health, and wellbeing. 

The Job

We are looking for a Functional Consultant with strong technical knowledge of Zuora Billing and Zuora Revenue to play a key role in the rollout of the platform across AVEVA and to provide support for the Production system.

The functional consultant will play a critical role in implementing and optimizing Zuora’s solutions for AVEVA. Collaborating with cross-functional teams to ensure successful project delivery. Your expertise in Zuora’s platform will drive business outcomes and enhance customer satisfaction.

Responsibilities:

The Subscriptions Management Functional Consultant will demonstrate competencies in the following areas:

Advisory & continuous improvement

Keep up to date with Zuora roadmap developments for in scope processes and modules

Identify opportunities for process improvement and recommend changes to optimize system performance.

Document business requirements by engaging with Global Process Owners and business stakeholders

Conduct Zuora fit-gap analysis

Translate business requirements into Global configuration changes

Run knowledge sharing and playback sessions with business stakeholders

Test cases, test scripts for core functionalities, new enhancements and defect resolution tests

Design & implement

Analyse, design, configure, and support in scope processes and modules

Prepare and maintain all functional deliverables including design specifications and documentation of configuration changes and development

Assist users in testing new functionality, documenting and retaining application knowledge

Work with integration and data teams in documenting integration, conversion requirements and designs

Control & collaborate

Maintain Global template and control localizations

Maintain configuration management Workbook documentation of Zuora system configurations/setups

Perform technical reviews of configuration (& code if any)

Perform impact assessment of interface changes

Present at change control boards

Support IT PMs and BAs with information required for new project initiation & delivery

Support

Analyse and troubleshoot Production issues, working with users, IT and 3rd Party Applications Management Service Team and other technical teams to identify root causes and resolutions

Be available to GPOs/business stakeholders to help answer questions

Training and Support:

Train end-users in Zuora functionality and best practices.

Provide ongoing support during and after implementation.

Skills and qualifications:

A minimum of five years of experience in an IT solution development discipline

The individual can perform as a trusted advisor to the business:

Proactive and positive engagement of business stakeholders

Accurate and defined business requirement gathering

Successful articulation and presentation of proposed solution to teams and new users covering application configuration, integrations, reporting and data/data migration approaches

A creative and practical approach to addressing problems and recommending solutions

Experience of risk assessment and corresponding testing design across SIT and UAT

Successful business stakeholder management and coordination including leading staff through tasks and activities to plan ensuring issues are escalated promptly 

The individual ensures good IT process & controls and collaborates with IT to support the business

Good understanding of Release Management processes

Experience of Configuration management and control software or manual documentation of Zuora system configurations/setups and maintenance of Workbook documentation

Experience analysing and troubleshooting issues and developing solutions with tenacity to address root causes

Experience working in a relevant industry is helpful, but not required

Experience developing architecture blueprints, strategies, and roadmaps

Experience delivering presentations to senior-level executives and technical audiences

Experience of design and solutioning of Zuora is essential

A broad experience of subscription tools

Data savvy with knowledge of various aspects of a technology architecture like integration, network, and security

Proven analytical, planning, organizational and technical and skills

Excellent written and verbal communication skills

Ability to work with developers

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.  Background checks will be conducted in accordance with local laws and may, subject to those laws,  include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.